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Use this procedure to register a server for Insight Online direct connect remote support. When you register for Insight Online direct connect, you must complete steps in both Intelligent Provisioning and the Insight Online portal.
Verify that the server meets the prerequisites for using the Insight Remote Support solution.
For more information, see Prerequisites.
You must have an HP Passport account
to complete this procedure. For more information, see http://www.hpe.com/info/insightonline.
Select Connect this server directly to HPE.
The page refreshes to show the Insight Online direct connect registration options.
Enter your HP Passport user ID and password.
Optional: If the server uses a web proxy server to access the Internet, click Show proxy information, and then enter the following:
Web Proxy Server—Enter the hostname or IP address.
Web Proxy Port
Web Proxy Username
Web Proxy Password
Click Register.
Intelligent Provisioning notifies you that Step 1 of the registration process is finished, and prompts you to complete Step 2.
Allow up to 5 minutes for your registration request to be fully processed.
Navigate to the Insight
Online website at http://www.hpe.com/info/InsightOnline,
and then log in with your HP Passport credentials.
Follow the onscreen instructions in Insight Online, and provide your site, contact, and partner information so Hewlett Packard Enterprise can deliver service for your server.
To streamline the process when you have multiple servers to register, complete Step 1 for all of the servers, and then complete Step 2 for all of the servers during one Insight Online session.
For detailed instructions, see the Insight Remote Support and Insight Online setup guide for ProLiant servers and BladeSystem c-Class enclosures.
Return to the remote support registration page in Intelligent Provisioning, and then click Confirm.
Intelligent Provisioning notifies you that the registration process is finished.
Click the right arrow to proceed to the Intelligent Provisioning home page.
To ensure successful remote support operation, complete the following steps after you install the system software:
Optional: Verify that the server operating system is running and AMS is installed.
Hewlett Packard Enterprise recommends installing AMS. For more information, see the iLO 4 user guide.
AMS is installed automatically if you use the Intelligent Provisioning Recommended installation method for Windows installation.
Proactive Care customers only: AMS installation is required in order to receive the following Proactive Care services features: Proactive Scan Report and Firmware and Software Version Report.
Using AMS is one way in which iLO can obtain the server name. If iLO cannot obtain the server name, the displayed server name in Insight Online and Insight RS is derived from the server serial number.
If you did not install AMS, do one of the following to ensure that the server name is displayed correctly in Insight Online and Insight RS:
For Windows systems only, start the operating system. Insight Online and Insight RS will use the Windows computer name to identify the server.
Configure the Server Name on the → page in the iLO web interface.
The server name is displayed in Insight Online and Insight RS, and can be viewed by HPE Support and your authorized service provider, reseller/distributor, and installer. To protect your privacy, do not use sensitive information in the server name.
Verify that the ProLiant iLO 3/4 Channel Interface Driver is installed.
This driver is installed automatically if you use the Intelligent Provisioning Recommended installation method for Windows installation.
This driver ships standard with SUSE Linux Enterprise Server 11 and 12 and Red Hat Enterprise Linux 6 and 7, and it is automatically loaded.
For more information, see the iLO 4 user guide.
Optional: If you want to receive email alerts about system events, configure AlertMail on the → → page in iLO.
For more information, see the iLO 4 user guide.
