343-NVDIMM Error – Backup Power Error

Symptom

343-NVDIMM Error – Backup Power Error – Processor X, DIMM Y. Backup power is not available and a future backup is not possible.

Cause
  • The Smart Storage battery has not fully recharged in a server with an NVDIMM-N Backup Power Policy of Continue Boot Without Backup Power.
  • The Smart Storage battery is disconnected, has lost charge, or has failed.
  • The NVDIMM has failed.
Action
  1. Be sure that the Smart Storage battery is installed and functioning.

    For more information, see the troubleshooting guide for your product on the Hewlett Packard Enterprise website (http://www.hpe.com/info/enterprise-docs).

  2. Reseat the NVDIMM.
  3. Reseat all NVDIMMs and DIMMs.
  4. If the error persists, replace the NVDIMM.

    For more information, see the server maintenance and service guide on the Hewlett Packard Enterprise website.