Unable to establish trusted communication with the server

Symptom

Unable to establish trusted communication with the server.

This alert was updated in HPE OneView 4.1.

ID: server-hardware.Certificate.psrm.trustFailure.sslgeneric

Severity: Critical

Health Category: Operational

Resource URI: /rest/server-hardware/{UUID}

Action
  1. Refresh the server hardware.
  2. Do one of the following:

    • If iLO has a CA signed certificate, verify that the root certificate and the appropriate intermediate certificates are present in the HPE OneView trust store.

    • If a new iLO self-signed certificate was generated to correct the issue, add this certificate into the HPE OneView trust store.

  3. If the issue persists, contact a support specialist and provide them with a support dump file.
  4. Use the link provided to add certificates to the HPE OneView trust store.