375-NVDIMM Error – NVDIMM has received a memory initialization or uncorrectable error

Symptom

375-NVDIMM Error – Processor X, DIMM Y (Serial number). NVDIMM has received a memory initialization or uncorrectable error. NVDIMM has been disabled. Data on NVDIMM has been lost.

Cause
The server has NVDIMM-N Memory Interleaving disabled and one of the following occurred:

  • The NVDIMM experienced an uncorrectable error and caused the server to reboot.

  • The server could not initialize the NVDIMM during POST.

CAUTION:
Failure to properly handle DIMMs can damage the DIMM components and the system board connector. For more information, see the DIMM handling guidelines in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
Action
  1. Reseat all DIMMs and NVDIMMs in the server.
  2. Sanitize all NVDIMMs on the specified processor.

    For more information, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/NVDIMM-docs).

  3. If the error persists, replace the NVDIMM.
    For more information, see the server maintenance and service guide for your product on the Hewlett Packard Enterprise website: