Unable to fully discover and configure the interconnect

Symptom

Unable to fully discover and configure the interconnect. (Sometimes followed by additional details.)

ID: dfrm.discoverConfigureError

Severity: Critical

Health Category: SAS interconnect

Resource URI: /rest/sas-interconnects/

Solution 1
Cause

An unknown error occurred. (The alert text will not be followed by additional details.)

Action
  1. Perform refresh of SAS interconnect.
  2. If the refresh does not resolve the issue, try a soft reset of the SAS interconnect.
  3. If the issue persists, contact a support specialist and provide them with a support dump file.
Solution 2
Cause

Invalid SAS interconnect type

Action
  1. Insert a valid SAS interconnect.
  2. If the issue persists, contact a support specialist and provide them with a support dump file.
Solution 3
Cause

Unable to set up management account on SAS interconnect.

Action
  1. Perform refresh of SAS interconnect.
  2. If the refresh does not resolve the issue, try a soft reset of the SAS interconnect.
  3. If the issue persists, contact a support specialist and provide them with a support dump file.
Solution 4
Cause

Unable to communicate with the SAS interconnect.

Action
  1. Verify that the SAS interconnect in the other bay is powered on.
  2. Perform a soft reset of the interconnect in the other bay.
  3. Refresh the specified interconnect.
  4. If the issue persists, contact a support specialist and provide them with a support dump file.
Solution 5
Cause

Unable to authenticate with the SAS interconnect.

Action
  1. To restore management access, refresh the SAS interconnect.
  2. If the issue persists, contact a support specialist and provide them with a support dump file.