412-The Server Platform Services firmware is operating in factory mode

Symptom

412-Server Platform Services Firmware Error - The Server Platform Services firmware is operating in factory mode.

Cause

Innovation Engine firmware and system firmware are not the current versions.

Action

Update the system ROM firmware and Server Platform Services firmware.
For more information, see the following topic in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
- HPE ProLiant Gen10—"Keeping the system current" (https://www.hpe.com/info/gen10-troubleshooting)
- HPE Synergy—"Updating the firmware" (https://www.hpe.com/info/synergy-troubleshooting)
If the issue persists, open a support case using the Hewlett Packard Enterprise Support Center website (https://www.hpe.com/support/hpesc).