Unable to communicate with the SAS interconnect

Symptom

Unable to communicate with the SAS interconnect.

This alert is new starting with HPE OneView 4.0.

ID: StatusPoll.SasInterconnectStatus

Severity: Warning

Health Category: SAS-interconnects

Resource URI: /rest/sas-interconnects

Action
  1. Verify that the SAS interconnect is powered on.
  2. The problem might be intermittent, try refreshing the interconnect.
  3. If the issue persists, do the following:
    1. Perform a soft reset.
    2. Perform a hard reset.
    3. Reseat the interconnect.
  4. If the issue persists, contact a support specialist and provide them with a support dump file.