560-HPE Persistent Memory Configuration Error - Processor X DIMM Y

Symptom

560-HPE Persistent Memory Configuration Error - Processor X DIMM Y. The indicated PMM is not supported. The affected channel has been mapped out. DIMM A and B are not available.

Cause

The specified HPE Persistent Memory module (PMM) has an unsupported stepping, revision, or capacity.

CAUTION:
Failure to properly handle DIMMs and HPE Persistent Memory modules can damage the memory components and the system board connector. For more information, see the handling guidelines in the troubleshooting guide for your product:
Action
  1. Remove the HPE Persistent Memory module.
    For more information, see the server maintenance and service guide for your product on the Hewlett Packard Enterprise website:
  2. Install an HPE Persistent Memory module with supported stepping, revision, and capacity.

    For more information, see the memory population rules on the Hewlett Packard Enterprise website (https://www.hpe.com/docs/memory-population-rules).