The adapter reported incomplete or invalid configuration data

Symptom

The adapter in X is present but reported incomplete or invalid configuration data.

This alert was updated in HPE OneView 5.2.

ID: server-hardware.devices.adapter.fru.mismatch

Severity: Critical

Health Category: Operational

Resource URI: /rest/server-hardware/{UUID}

Action

Do the following, one at a time, until the issue is resolved:

  1. Verify that a processor is installed in the socket required to support the adapter.
    For more information, see one of the following:
  2. Either add a processor or remove the adapter in X.
  3. Do one of the following:

    • If the server hardware is not in an unmanaged state, update the adapter firmware using HPE OneView.

    • Otherwise, update the firmware using Smart Update Manager (SUM) by booting into the Service Pack for ProLiant (SPP) that is part of the HPE Synergy software releases.

  4. Remove the adapter in X and reinsert it.
  5. For iLO5-based servers, verify if iLO MCTP Discovery is disabled for the server or specific adapter mezzanine port.
    1. From the iLO management interface, click System Information in the navigation tree, and then click the Device Inventory tab.
    2. Click Discovery.
    3. If disabled, select MCTP Factory Reset and confirm Yes to enable.
  6. 5. Replace the adapter in X.