Unable to inventory the network adapters

Symptom

Unable to inventory the network adapters.

This alert was updated in HPE OneView 5.2.

ID: server-hardware.devices.adapter.discover.

Severity: Critical

Health Category: Operational

Resource URI: /rest/server-hardware/{UUID}

Action

Do the following, one at a time, until the issue is resolved:

  1. Confirm if there is any active alert related to iLO connectivity or trusted communication for this server and enclosure. Follow the resolution steps provided in the alert.
  2. Refresh the server.
  3. Reset the server iLO, wait two minutes for the iLO reset to complete, and then refresh the server.
  4. Verify that the server hardware is configured with supported network adapters.
  5. Verify that processors are installed in the sockets required to support the populated mezzanine slots.

    For more information, see the QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs).

  6. Reseat the server network adapters, and then refresh the server.