356-NVDIMM Sanitization Error – Processor X, DIMM Y

Symptom

356-NVDIMM Error - Sanitization Error – Processor X, DIMM Y {Serial number}. This NVDIMM-N was selected for Sanitizing/Erasing, but this process was not successful.

Cause

The NVDIMM controller firmware is unable to perform the sanitize operation on the NVDIMM. Either the error happened temporarily or the NVDIMM has failed.

CAUTION:
Failure to properly handle DIMMs can damage the DIMM components and the system board connector. For more information, see the DIMM handling guidelines in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
Action
  1. Retry sanitizing the NVDIMM. The data on the NVDIMM will not be available after sanitization.

    For more information, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/NVDIMM-docs).

  2. If the issue persists, replace the NVDIMM.
    For more information, see the server maintenance and service guide for your product on the Hewlett Packard Enterprise website: