423-TLS certificate verification failed

Symptom

423-TLS certificate verification failed. The issuer certificate of a looked up certificate could not be found. This normally means the list of trusted certificates is not complete.

Cause

The list of trusted certificates is not complete.

Action
Verify that the correct Certificate Authority certificate is installed into the TLS certificate repository:
  1. Open Internet Explorer.
  2. Go to the URL that caused the failure.
  3. In the URL box, at the right, click the lock icon.
  4. Click View certificates, click the Details tab, and then click Issuer.
  5. Verify that the correct Certificate Authority certificate is in the Issuer box.