394-NVDIMM Error – Unable to set event notification for this NVDIMM

Symptom

394-NVDIMM Error – Processor X, DIMM Y (Serial number). Unable to set event notification for this NVDIMM to generate alerts for health changes, including a loss of data persistency.

Cause

  • The system ROM and Innovation Engine firmware are not updated with the latest versions.

  • An Innovation Engine firmware error is preventing setup of the health alert for NVDIMM.

Action
  1. Update the System ROM and Innovation Engine Firmware to the latest supported revisions.
    For more information, see the following topic in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
  2. If the issue persists, open a support case using the Hewlett Packard Enterprise Support Center website (https://www.hpe.com/support/hpesc).