1934-Slot X Smart Array - Cache Status: Disabled

Symptom

1934-Slot X Smart Array - Cache Status: Disabled (Error Code: Missing energy pack)

Cause

  • The energy pack is missing.

  • The number of controllers, NVDIMMs, or both are not supported with the installed energy pack.

Action
  1. Install a supported energy pack.

    In servers that support installing more than one energy pack, verify that the energy pack is connected to the correct connector on the system board.

    For more information, see the server user guide for your product on the Hewlett Packard Enterprise website:
  2. Match the energy pack to the number of loads.

    For more information, see the QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs).