311-Configuration Error

Symptom

311-Configuration Error – The system has exceeded the installed energy pack capacity.

Cause

  • There are too many controllers, NVDIMMs, or both for the energy pack to support.

  • The energy pack is unsupported on this server.

  • The energy pack is faulty.

Action
  1. Verify that the storage controller and NVDIMM configuration are supported in the server.
    For more information, see the server user guide for your product on the Hewlett Packard Enterprise website:
  2. Update the System ROM, Smart Array firmware, and iLO firmware.
    For more information, see the following topic in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
  3. Confirm the status of the energy pack in iLO.

    For more information, see the iLO user guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ilo-docs).