312-Energy pack failure

Symptom

312-Energy pack failure – Communication with the energy pack failed and its output may not be enabled.

Cause

  • The energy pack is not installed correctly.

  • System ROM and/or iLO firmware is out of date.

  • The energy pack has failed.

Action
  1. Verify that the energy pack is installed correctly.
    For more information, see the server user guide for your product on the Hewlett Packard Enterprise website:
  2. Reseat the energy pack.
  3. Update the System ROM and iLO firmware.
    For more information, see the following topic in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
  4. Confirm the status of the energy pack in iLO.

    For more information, see the iLO user guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ilo-docs).

  5. Reboot the server.
  6. If the issue persists, open a support case using the Hewlett Packard Enterprise Support Center website (https://www.hpe.com/support/hpesc).