342-NVDIMM Error – Uncorrectable Memory Error

Symptom

342-NVDIMM Error – Uncorrectable Memory Error - Processor X, DIMM Y. This NVDIMM will not be available to the operating system and data may have been lost.

Cause

Back up data on the NVDIMM contains uncorrectable memory errors. The uncorrected information in the NVDIMM is persistent across the system reboot.

CAUTION:
Failure to properly handle DIMMs can damage the DIMM components and the system board connector. For more information, see the DIMM handling guidelines in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
Action
  1. Use the Persistent Memory Address Range Scrub option to attempt data recovery and sanitize the NVDIMM.

    For more information, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/NVDIMM-docs).

  2. If the issue persists, replace the NVDIMM.
    For more information, see the server maintenance and service guide for your product on the Hewlett Packard Enterprise website: