379-NVDIMM Error – Processor X, DIMM Y

Symptom

379-NVDIMM Error – Processor X, DIMM Y. NVDIMM is configured for a different processor type. NVDIMM has been disabled.

Cause

The server does not match the original server in which the NVDIMM was used, and NVDIMM-N Memory Interleaving is disabled.

CAUTION:

Before removing or replacing any processors, be sure to follow the guidelines in "Processor troubleshooting guidelines" in the troubleshooting guide for your product. Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board.

Action
  1. To preserve the data, save the contents of the NVDIMM to other media.

    For more information, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/NVDIMM-docs).

  2. Remove the processor and replace it with the previously installed processor type.
    For more information, see the server maintenance and service guide for your product on the Hewlett Packard Enterprise website:
  3. Restore data to the NVDIMM.
  4. If the error persists, sanitize the NVDIMM. The data on the NVDIMM will not be available after sanitization.