The drive enclosure is reporting an internal hardware problem

Symptom

The drive enclosure is reporting an internal hardware problem.

This alert was updated in HPE OneView 5.2.

ID: hpris.HpSmartStorageStorageEnclosure.Error

Severity: Warning

Health Category: Drive enclosure

Resource URI: /rest/drive-enclosures/

Action
  1. Verify that the interconnects are powered on and functioning correctly.
  2. If any of the drives are exhibiting issues, verify that they are not in use by active server profiles, and then reseat those drives.
  3. If the issue persists, shut down all server profiles using this drive enclosure.
  4. Perform a hard reset on the drive enclosure.
  5. If the issue persists, perform a hard reset on the associated interconnects.
  6. If the issue persists, reseat the contained I/O adapters, and then reseat the drive enclosure.
  7. If the issue persists, contact a support specialist and provide them with a support dump file.