An error was found with the NVDIMM controller

Symptom

Alert Type ID: trap.cpqHeNvdimmNVDIMMControllerError

Description: NVDIMM Controller Error - Processor X, DIMM Y (SN:A-B-C-D). An error was found with the NVDIMM controller. The OS will not use the NVDIMM. Data from last successful backup is still available, but will be lost if controller error persists.

This alert is new starting with HPE OneView 3.1.

Severity: Critical

Source MIB: CPQHLTH-MIB

Health Category: Memory

Resource URI: /rest/server-hardware/{UUID}

Action
  1. If possible, save the NVDIMM contents to other media to preserve data.
  2. Update the NVDIMM firmware.

    For more information, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/NVDIMM-docs).

  3. If the error persists, replace the NVDIMM.

    For more information, see the enclosure maintenance and service guide for your product on the Hewlett Packard Enterprise website (https://www.hpe.com/info/synergy-docs).