363-IMPORTANT: New NVDIMMs detected on processor

Symptom

363-IMPORTANT: New NVDIMMs detected on Processor X. All NVDIMMs on Processor Y have been disabled.

Cause

New NVDIMMs were installed in an existing interleaved set. Addition of any new NVDIMM to the existing functional interleaved set breaks the functionality of entire set.

CAUTION:

Failure to properly handle DIMMs can damage the DIMM components and the system board connector. For more information, see the DIMM handling guidelines in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:

HPE ProLiant Gen10 (https://www.hpe.com/info/gen10-troubleshooting)
HPE Synergy (https://www.hpe.com/info/synergy-troubleshooting)

Action

To continue using the existing interleaved set, remove the newly installed NVDIMMs.
To use the new NVDIMMs, sanitize all NVDIMMs on the processor to form a new interleave set.
For more information, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/NVDIMM-docs).