364-NVDIMM Controller Error

Symptom

364-NVDIMM Error – NVDIMM Controller Error - Processor X, DIMM Y. The NVDIMM controller firmware has been corrupted. The OS will not use the NVDIMM.

Cause

  • The NVDIMM controller firmware is corrupt.

  • The NVDIMM has failed.

CAUTION:
Failure to properly handle DIMMs can damage the DIMM components and the system board connector. For more information, see the DIMM handling guidelines in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
Action
  1. Update the NVDIMM firmware.
    For more information, see the following topic in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
  2. If the error persists, replace the NVDIMM.
    For more information, see the server maintenance and service guide for your product on the Hewlett Packard Enterprise website: