The interconnect is currently configured for dual domain but is unable to establish communication

Symptom

The interconnect is currently configured for dual domain but is unable to establish communication with its partner interconnect.

This alert was updated in HPE OneView 4.0.

ID: hpris.HpSmartStorageSasSwitch.PartnerSwitchNotPresent

Severity: Warning

Health Category: SAS interconnect

Resource URI: /rest/sas-interconnects

Solution 1
Action
  1. In HPE OneView version 3.1, verify that a SAS interconnect is installed in bays 1 and 4.
  2. Remove and then reinstall the interconnect in the other bay.
  3. If the issue persists, contact a support specialist and provide them with a support dump file.
Solution 2
Action
  1. In HPE OneView version 4.0, verify that a SAS interconnect is installed and powered on in bays 1 and 4.
  2. If the interconnects are configured as part of a logical enclosure, perform a soft reset of the interconnect in the specified bay.
  3. If the issue persists, perform a hard reset of the same interconnect.
  4. If the interconnects are not configured as part of a logical enclosure, create a logical enclosure or add the interconnects to an existing logical enclosure or reapply the configuration on the logical interconnect, the partner SAS interconnect is part of, to delete any stale configuration from the interconnects.
  5. If the issue persists, contact a support specialist and provide them with a support dump file.