Received a memory initialization or uncorrectable error

Symptom

Alert Type ID: trap.cpqHeNvdimmInterleaveOn

Description: Processor X, DIMM Y (Serial number). Received a memory initialization or uncorrectable error. All NVDIMMs on Processor X are disabled. Data on NVDIMM may have been lost.

This alert is new starting with HPE OneView 3.1.

Severity: Critical

Source MIB: CPQHLTH-MIB

Health Category: Memory

Resource URI: /rest/server-hardware/{UUID}

Action
  1. Use the Persistent Memory address range scrub option to attempt data recovery and sanitize all the NVDIMMs on the processor.

    For more information, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/NVDIMM-docs).

  2. If the issue persists, replace the NVDIMM.

    For more information, see the enclosure maintenance and service guide for your product on the Hewlett Packard Enterprise website (https://www.hpe.com/info/synergy-docs).