Persistent data backup failed and data is irrecoverably lost

Symptom

Alert Type ID: trap.cpqHeNvdimmBackupError

Description: NVDIMM Error - Backup Error - Processor X, DIMM Y (SN:A-B-C-D). Persistent data backup failed and data is irrecoverably lost.

This alert is new starting with HPE OneView 3.1.

Severity: Critical

Source MIB: CPQHLTH-MIB

Health Category: Memory

Resource URI: /rest/server-hardware/{UUID}

Cause

A persistent data backup failed and data is irrecoverably lost.

Action
  1. Sanitize the NVDIMM.

    For more information, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/NVDIMM-docs).

  2. If the issue persists, replace the NVDIMM.

    For more information, see the enclosure maintenance and service guide for your product on the Hewlett Packard Enterprise website (https://www.hpe.com/info/synergy-docs).