344-NVDIMM Error – NVDIMM Controller Error

Symptom

344-NVDIMM Error – NVDIMM Controller Error - Processor X, DIMM Y. An error was found with the NVDIMM controller. The OS will not use the NVDIMM. Data from last successful backup is still available, but will be lost if controller error persists.

Cause

  • An NVDIMM controller firmware is not operating properly.

  • The NVDIMM has failed.

CAUTION:
Failure to properly handle DIMMs can damage the DIMM components and the system board connector. For more information, see the DIMM handling guidelines in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
Action
  1. Back up the contents of the NVDIMM to other media to preserve data.

    For more information, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/NVDIMM-docs).

  2. Update the NVDIMM firmware.
    For more information, see the following topic in the troubleshooting guide for your product on the Hewlett Packard Enterprise website:
  3. If the error persists, replace the NVDIMM.
    For more information, see the server maintenance and service guide for your product on the Hewlett Packard Enterprise website: