Prerequisites for reconfiguring or reloading software

If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step, do the following:

Procedure
  1. Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems. You might consider starting over by removing and reinstalling the software containing issues.
  2. Be sure the server has adequate resources (processor speed, drive space, and memory) for the software.
  3. Be sure the server ROM is current.
  4. Be sure you have printed records of all troubleshooting information you have collected to this point.
  5. Be sure you have two good backups before you start. Test the backups using a backup utility.
  6. Check the operating system and application software resources to be sure you have the latest information.
  7. If the last-known functioning configuration does not work, try to recover the system with operating system recovery software. For more information, see the operating system documentation.