Prerequisites for reconfiguring or reloading software
If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step, do the following:
Procedure
- Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems. You might consider starting over by removing and reinstalling the software containing issues.
- Be sure the server has adequate resources (processor speed, drive space, and memory) for the software.
- Be sure the server ROM is current.
- Be sure you have printed records of all troubleshooting information you have collected to this point.
- Be sure you have two good backups before you start. Test the backups using a backup utility.
- Check the operating system and application software resources to be sure you have the latest information.
- If the last-known functioning configuration does not work, try to recover the system with operating system recovery software. For more information, see the operating system documentation.