HPE ProLiant MicroServer Gen10 Troubleshooting Guide
Getting started
Important safety information
Symbols on equipment
Server warnings and cautions
Electrostatic discharge
Component identification
Front panel components
Front panel LEDs and buttons
Health LED warning conditions
Rear panel components
Rear panel LEDs
System board components
DIMM slot locations
DIMM identification
PCIe slot description
Drive numbering
Drive screws
Basic operations
Power up the server
Power down the server
Remove the front bezel
Removing a locked front bezel
Removing an unlocked front bezel
Install the front bezel
Remove the chassis cover
Install the chassis cover
Install the chassis cover
Install the system board assembly
Install the system board assembly
Remove the system board assembly
Remove the system board assembly
Troubleshooting preparation
Preparing to troubleshoot
Symptom information
Preparing the
server
for diagnosis
Minimum hardware configuration
Breaking down the server to minimum hardware configuration
DIMM population information
DIMM handling guidelines
DIMM installation guidelines
Hardware issues
General hardware issues
Loose connections
New hardware issues
Third-party device issues
Power issues
Server does not power on
Power supply issues
Power source issues
UPS issues
Internal system issues
Fan and thermal issues
Trusted Platform Module issues
Memory issues
System board issues
System battery is low or has lost power
Drive issues (hard drives and solid-state drives)
USB drive key issues
CD-ROM and DVD drive issues
Tape drive issues
External device issues
Video issues
Mouse and keyboard issues
Network controller issues
Expansion board issues
Error messages during system bootup
Software issues
Operating system issues and resolutions
Operating system issues
Updating the operating system
Restoring a backup version
Prerequisites for reconfiguring or reloading software
Linux resources
Application software issues
Software locks up
Errors occur after a software setting is changed
Errors occur after the system software is changed
Errors occur after an application is installed
ROM issues
System requests recovery method during a firmware update
Software tools and solutions
Server mode
Product QuickSpecs
Aptio Setup Utility
Using the Aptio Setup Utility
Boot option control
Restoring and customizing configuration settings
Clearing the BIOS configuration settings
Embedded UEFI Shell
Secure Boot configuration
Enabling the Trusted Platform Module
Marvell BIOS Utility
Accessing the Marvell BIOS Utility under UEFI boot mode
Accessing the Marvell BIOS Utility under legacy boot mode
Marvell Storage Utility
Installing the Marvell Storage Utility
HPE Smart Storage Administrator
USB support
Keeping the system current
Firmware
Firmware update
Drivers, firmware, and software updates
Operating System Version Support
HPE Pointnext Portfolio
Proactive notifications
Resources for troubleshooting
Online resources
Hewlett Packard Enterprise Information Library
Service notifications, advisories, and notices
Subscription services
White papers
Product installation resources
Registering the
server
Power capacity
Spare part numbers
Teardown or removal and replacement procedure videos
DDR4 memory configuration
Device driver information
Websites
Support and other resources
Accessing Hewlett Packard Enterprise Support
ClearCARE technical support
Accessing ClearOS support
Accessing updates
Customer self repair
Warranty information
Regulatory information
Documentation feedback
Acronyms and abbreviations
Version
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Home
Hardware issues
Internal system issues
USB drive key issues
USB drive key issues
System does not boot from the USB drive key
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