Getting started
Important safety information
Symbols on equipment
Server warnings and cautions
Electrostatic discharge
Component identification
Front panel components
Front panel LEDs and buttons
Health LED warning conditions
Rear panel components
Rear panel LEDs
System board components
DIMM slot locations
DIMM identification
PCIe slot description
Drive numbering
Drive screws
Basic operations
Power up the server
Power down the server
Remove the front bezel
Removing a locked front bezel
Removing an unlocked front bezel
Install the front bezel
Remove the chassis cover
Install the chassis cover
Install the chassis cover
Install the system board assembly
Install the system board assembly
Remove the system board assembly
Remove the system board assembly
Troubleshooting preparation
Preparing to troubleshoot
Symptom information
Preparing the server for diagnosis
Minimum hardware configuration
Breaking down the server to minimum hardware configuration
DIMM population information
DIMM handling guidelines
DIMM installation guidelines
Hardware issues
General hardware issues
Loose connections
New hardware issues
Third-party device issues
Testing the device
Power issues
Server does not power on
Power supply issues
Power source issues
UPS issues
General UPS issues
Low battery warning is displayed on the UPS
Internal system issues
Fan and thermal issues
Fans are not working
Fans are running at a higher than expected speed
Excessive fan noise (low speeds)
Server shuts down or reboots without warning
Trusted Platform Module issues
HPE Trusted Platform Module guidelines
TPM fails or is not detected
Memory issues
General memory issues
DIMM configuration errors
Server is out of memory
Server does not recognize new memory
Server does not recognize existing memory
Correctable memory error threshold exceeded
Uncorrectable memory error
System board issues
System battery is low or has lost power
Drive issues (hard drives and solid-state drives)
Drives do not display
Data is inaccessible
Server response time is slow
USB drive key issues
System does not boot from the USB drive key
CD-ROM and DVD drive issues
System does not boot from the CD-ROM or DVD drive
Data from the CD-ROM or DVD is inconsistent, or CD-ROM or DVD cannot read data
Drive is not detected
Tape drive issues
Tape drive does not eject
Read/write issues are occurring
Tape drive backup fails
Media issues
External device issues
Video issues
Screen is blank for more than 60 seconds after powering up the server
Monitor does not function properly with energy saver features
Video colors do not display correctly
Slow-moving horizontal lines are displayed
Mouse and keyboard issues
Network controller issues
Network controller has stopped working
Network controller is installed but not working
Network controller stopped working when an expansion board was added
Expansion board issues
System requests recovery method during expansion board replacement
Error messages during system bootup
Software issues
Operating system issues and resolutions
Operating system issues
Operating system locks up
Errors are displayed in the error log
Updating the operating system
Restoring a backup version
Prerequisites for reconfiguring or reloading software
Linux resources
Linux tools (sosreport and supportconfig)
Application software issues
Software locks up
Errors occur after a software setting is changed
Errors occur after the system software is changed
Errors occur after an application is installed
ROM issues
System requests recovery method during a firmware update
Updating firmware
Software tools and solutions
Server mode
Product QuickSpecs
Aptio Setup Utility
Using the Aptio Setup Utility
Boot option control
Boot option
Selecting the boot mode
Restoring and customizing configuration settings
Clearing the BIOS configuration settings
Clearing the BIOS settings by using the Aptio Setup Utility
Clearing the BIOS settings by using the CMOS header
Embedded UEFI Shell
Secure Boot configuration
Enabling the Trusted Platform Module
Marvell BIOS Utility
Accessing the Marvell BIOS Utility under UEFI boot mode
Accessing the Marvell BIOS Utility under legacy boot mode
Marvell Storage Utility
Installing the Marvell Storage Utility
HPE Smart Storage Administrator
USB support
Keeping the system current
Firmware
Firmware update
User default settings after BIOS update
Updating the system ROM using the EFI tool from within the Embedded UEFI Shell
Online Flash components
Drivers, firmware, and software updates
Operating System Version Support
HPE Pointnext Portfolio
Proactive notifications
Resources for troubleshooting
Online resources
Hewlett Packard Enterprise Information Library
Service notifications, advisories, and notices
Subscription services
White papers
Product installation resources
Registering the server
Power capacity
Spare part numbers
Teardown or removal and replacement procedure videos
DDR4 memory configuration
Device driver information
Websites
Support and other resources
Accessing Hewlett Packard Enterprise Support
ClearCARE technical support
Accessing ClearOS support
Accessing updates
Customer self repair
Warranty information
Regulatory information
Documentation feedback
Acronyms and abbreviations
Version