System requests recovery method during a firmware update

Symptom

The system requests a recovery method during a firmware update.

Action
When updating the firmware on a BitLocker-encrypted server, do the following:
  1. Always disable BitLocker before updating the firmware.

    If BitLocker is not disabled, the system requests the recovery method selected when BitLocker was configured. Failure to provide the correct recovery password(s) results in loss of access to all encrypted data.

  2. Update the firmware.

    If BitLocker is configured to measure option ROMs, follow the firmware upgrade steps in Keeping the system current.

    BitLocker can be configured to measure the following option ROMs:

    • NIC

    • Smart Array storage controller

  3. After the firmware updates are complete, enable BitLocker.

    For more information on BitLocker, see BitLocker for servers on the Microsoft website.