New hardware issues

Cause

  • The hardware is not supported.

  • A memory bank is not fully populated.

  • The data cable of a new device is connected, but the power cable is not connected.

Action
  1. Verify that the hardware being installed is supported on the server.

    If the hardware is not supported, remove the hardware.

    For more information on supported hardware, see the product QuickSpecs on the HPE ProLiant MicroServer Gen10 website:

    https://www.hpe.com/servers/microserver

  2. Verify that a change to the hardware release did not cause the issue.

    For more information, see the release notes included with the hardware. If no documentation is available, see the Hewlett Packard Enterprise Information Library.

  3. Verify that the new hardware is properly installed.
  4. Verify that no conflicts or interrupt exist with the memory or I/O device.
  5. Verify that no loose connections exist. For more information, see Loose connections.
  6. Verify that all cables are connected to the correct locations and are the correct lengths.

    For more information, see the server user guide in the Hewlett Packard Enterprise Information Library.

  7. Verify that other components were not unseated during the installation of the new hardware component.
  8. Verify that all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current. Additionally, verify that the correct version for the hardware is installed.

    For example, if you are using a Smart Array controller, verify that the latest Smart Array Controller device driver is installed. Uninstall any incorrect drivers before installing the correct drivers.

  9. After installing or replacing boards or other options, verify that the system recognizes all changes to the hardware in the Aptio Setup Utility. If the new hardware is not configured properly, a POST error message might display, indicating a configuration error.
  10. Verify that all switch settings are correct.

    For more information about required switch settings, see the server user guide in the Hewlett Packard Enterprise Information Library.

  11. Verify that all boards are properly installed in the server.
  12. Uninstall the new hardware.