Media issues

Action
  1. Verify that the correct media part number is being used.
  2. Pull a support ticket using HPE Library and Tape Tools.

    • Look for issues in the cartridge health section.

    • Look for issues in the drive health section.

  3. Run the Media Assessment Test in HPE Library and Tape Tools.
  4. Check for media damage, such as:

    • Incorrect label placement

    • Broken, missing, or loose leader pin

    • Damaged cartridge seam

    • Usage in incorrect environment

  5. Check the Tape Error LED. If the LED is flashing, do the following:

    1. Reload the suspect tape.

      If the Tape Error LED stops flashing, the issue has cleared.

      If the LED continues to flash, discard the suspect media.

    2. Load a new or known good tape.

  6. Discard any media that has been used at temperatures greater than 45°C (113°F) or less than 5°C (41°F).