Data from the CD-ROM or DVD is inconsistent, or CD-ROM or DVD cannot read data

Symptom

The data from the CD-ROM or DVD drive is inconsistent or cannot be read.

Cause

  • The CD or DVD has material or residue on the surface.

  • The CD or DVD is not valid for the drive.

Action
  1. Clean the drive and media.
  2. If a paper or plastic label has been applied to the surface of the CD-ROM or DVD in use, remove the label and any adhesive residue.
  3. Verify that the inserted CD or DVD format is valid for the drive. For example, make sure that you are not inserting a DVD into a drive that only supports CDs.