Resetting the appliance module to the original factory settings

A factory reset restores the appliance to the original factory settings. It does not change the installed firmware version.

You have the option of preserving or erasing the appliance network settings. A factory reset with preserved network settings is necessary for recovering an appliance module from an unrecoverable error state. This option clears most faults so that you can restore the appliance module from a backup file. The reset option does not change the cryptography mode.

You might need to reset the appliance module either to decommission it (so that you can migrate the hardware) or to return the appliance to a known state for reuse (for example, to restore the appliance from a backup file).

CAUTION:

  • This action erases appliance data including logs.

    This action erases appliance data including logs and managed device settings in HPE OneView.

    This action does not affect the configuration of managed devices in any way. Therefore, manual clean-up of devices might be required if HPE OneView will no longer manage them.

  • REST API calls and GUI operations are not allowed during the reset action.

  • The Preserve network settings option does not change the cryptography mode. Verify that the cryptography mode is set to the desired mode from Settings > Security, and review the Cryptography settings.

  • If the HPE Synergy Console does not return to a normal state with factory setting, it might be necessary to reimage the appliance.

NOTE:

  • In an appliance cluster, the standby appliance module must be removed from the cluster before resetting the active appliance. Removing the standby appliance module resets it to factory settings and shuts it down.

  • If you intend to restore the Composer settings from a backup file after it the Composer is reset or reimaged, and that backup file contains the management configuration for the enclosures, you do not need to reset all managed frames to their factory settings.

  • If you intend to re-import and manage the Synergy frames, you must perform these actions:

    1. Reset the HPE OneView appliance to its factory settings.

    2. Then, reset each frame managed by that Composer to their factory settings.

      Resetting an HPE Synergy frame to factory defaults also removes the networking configuration on the interconnects in those frames, which disrupts workloads running on compute modules in those frames.

  • If you do not have a backup file for HPE OneView, you will need to perform a factory reset on all the devices in the domain.

Prerequisites

  • Minimum required privileges: Infrastructure administrator

  • Ensure that all tasks have been completed or stopped, and that all other users are logged off.

  • When resetting or reimaging a Composer to a factory-fresh state, you must also reset each frame managed by that Composer to their factory-fresh state. However, if you intend to restore the Composer settings from a backup after it is reset or reimaged, you do not need to reset each frame.
    IMPORTANT: To reset the whole system to a factory-fresh state, you must also perform a factory reset on each frame in the domain.

    If you intend to restore the system from a backup file, you do not need to perform a factory reset of each frame. Restoring the system from the backup file restores each frame to management.

  • Ensure that all tasks have been completed or stopped, and that all other users are logged off.
Procedure
  1. If you are decommissioning the appliance and its managed environment, remove all hardware from HPE OneView management, for example:
    • Delete or un-assign all server profiles.
    • Delete all logical enclosures.
    • Delete any storage volumes allocated within HPE OneView.
    • Reset managed devices (configured through IP address pools) to default IP addressing
  2. From the main menu, select Settings, and then click Appliance.
  3. Select Actions > Factory Reset.
  4. Optionally select Preserve appliance network settings to erase the appliance data without losing network connectivity, for example, to rebuild the appliance.
  5. Select OK.
  6. Select the appropriate option:
    • Reset to factory defaults while preserving appliance module network settings—Use this option to erase the appliance module data without losing network connectivity, for example, for rebuilding the appliance module.
    • Full appliance factory reset to defaults—Use this option to prepare a system when returning or discarding appliance module hardware, or when completely reusing a new appliance module with new communication settings.
      IMPORTANT: This option can cause you to lose your network connection to the appliance module. Therefore, you must access the appliance module using its IPv6 link local address.

      This action displays a progress bar while it is running. Logins are disabled automatically. When the appliance reset is completed after several minutes, you can log in and set up your appliance module as you did for the first time.

  7. If you are decommissioning the appliance, ensure that all hardware managed by HPE OneView is removed from management.

This action displays a progress bar while it is running. Logins are disabled automatically. When the appliance module reset is completed after several minutes, you can log in and set up your appliance module as you did for the first time.