HPE Dynamic Smart Array B140i drives are not found when RAID mode is disabled

Symptom

The HPE Dynamic Smart Array B140i drives are not found when RAID mode is disabled.

Cause

When an HPE Dynamic Smart Array B140i RAID controller is enabled on an HPE Synergy Gen9 compute module and RAID mode is disabled in the UEFI System Utilities, then the drives are listed as AHCI drives or HPE H220i drives and the RAID controller is not found in POST or device manager. When RAID mode is enabled, the drives appear as HPE Dynamic Smart Array B140i controller drives.

Action
  1. Press the F9 key during the startup process to access the UEFI System Utilities.
  2. In the Systems Configuration menu, select BIOS/Platform Configuration (RBSU) > System Options > SATA Controller Options > Embedded SATA Configuration > Enable HP Dynamic Smart Array RAID support.
  3. Press F10 to save the configuration.
  4. Reboot the compute module.