Troubleshooting overview

HPE Synergy troubleshooting information is provided as a multi-document solution within HPE OneView and the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/synergy-docs):

  • HPE Synergy Troubleshooting Guide: This guide provides information for resolving common problems and courses of action for fault isolation and identification, issue resolution, and maintenance for both HPE Synergy hardware and software components.

  • Error Message Guide for HPE ProLiant Gen10 Servers and HPE Synergy: This guide provides information for resolving common problems associated with specific error messages received for both HPE Synergy hardware and software components.

  • Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 Servers and HPE Synergy: This document provides information on Integrated Management Log messages and troubleshooting for HPE ProLiant Gen10 Servers and HPE Synergy.

  • HPE OneView Help for HPE Synergy and HPE OneView API Reference for HPE Synergy: The HPE OneView Help for HPE Synergy and the HPE OneView API Reference for HPE Synergy are readily accessible, embedded online help available within the HPE OneView user interface. These help files include “Learn more” links to common issues, Quick Starts for configuration procedures, and procedures and examples to troubleshoot issues within HPE Synergy.

  • HPE OneView UI includes alert notifications and options for troubleshooting within HPE OneView. The UI provides multiple views of HPE Synergy components, including colored icons to indicate resource status and potential problem resolution in messages.

    You can also use the Enclosure view and Map view to quickly see the status of all discovered HPE Synergy hardware.

  • Additional troubleshooting content can be found in other associated product documentation.

All HPE Synergy troubleshooting guides are posted on the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/synergy-docs).