Collecting symptom information

Before troubleshooting an issue, collect the symptom information. Download the Active Health System Log using the Active Health System Viewer, if possible. For more information about downloading the Active Health System Log using the AHSV, see the HPE Active Health System Viewer User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/ahsv-docs).

For more information about collecting symptom information, use Symptom information checklist.