Creating a support dump file

This procedure describes how to use the HPE Synergy maintenance console to create a support dump file from the local appliance (the appliance on which the HPE Synergy maintenance console runs) and store it on a USB drive.

If the local appliance is the active appliance in an appliance cluster and if the standby appliance is reachable, the support dump contains the data for both cluster members. Otherwise, a support dump is created with data for the local appliance only.

The support dump file is encrypted by default.

CAUTION: Creating the support dump file overwrites any existing backup file on the appliance. If possible, refrain from creating a support dump if you have not copied the backup file to an external location for safekeeping.

Prerequisites

  • Minimum required privileges: Infrastructure administrator
  • Use a USB 2.0 or 3.0 device drive, formatted as an NTFS or FAT32 file system and with only one partition. If necessary, use a computer to format the USB drive.
  • The USB drive must have enough free space (typically 1 GB to 4 GB) to store the support dump file.

Creating a support dump file from the HPE Synergy maintenance console

Procedure
  1. Ensure that the USB drive is installed in the USB port of the local appliance.
    IMPORTANT: Do not remove the USB drive until the operation is complete and the Synergy maintenance console advises that it is safe to remove the drive.
  2. Use the appliance console to access the HPE Synergy maintenance console main menu.
  3. Select Support dump.

    A new set of commands appears.

  4. Do one of the following:
    • Select Create support dump to create a support dump and copy it to the USB drive.
    • Select Download existing support dump to copy a support dump from the appliance to the USB drive.
  5. Wait until the support dump file is copied. There is a message on the screen stating that the support dump was successfully completed and that it is safe to remove the USB drive.