SymptomThe
compute module does not recognize new memory installed on the
compute module.
Cause- The memory is not supported on this
compute module.
- The memory is not installed according to the
compute module requirements.
- The memory limits are exceeded for the
compute module.
- The processor is not supported on the
compute module.
- The memory is not installed or seated properly.
Action-
Be sure that the memory is the correct type for the
compute module.
For a list of supported options, see the product QuickSpecs on the
Hewlett Packard Enterprise website (
http://www.hpe.com/info/qs).
-
Be sure that the memory is installed according to the
compute module requirements.
-
Be sure that you have not exceeded the memory limits of the
compute module or operating system.
-
Be sure the
compute module supports the number of processor cores.
Some
compute module models support only 32 cores, which might reduce the amount of memory that is visible.
-
Be sure that no Event List error messages are displayed in the IML.
-
Be sure that the memory is seated properly.
-
Be sure that no conflicts are occurring with existing memory. Run the
compute module setup utility.
-
Test the memory by installing the memory into a known working
compute module. Be sure that the memory meets the requirements of the new
compute module on which you are testing the memory.
-
Update the system ROM to the latest version.
-
Replace the memory.