Preparing HPE Synergy for diagnosis

Procedure
  1. Be sure that HPE Synergy is in the proper operating environment with adequate power, air conditioning, and humidity control.

    For required environmental conditions, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).

  2. Capture an HPE OneView support dump.

    For more information, see the HPE OneView Help for HPE Synergy embedded in HPE OneView user interface or on the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs).

  3. Remove all CDs, DVDs, USB drive keys, or SD cards that are not bootable devices.
  4. Collect all tools and utilities necessary to troubleshoot the issue. Gather items such as a Torx screwdriver, loopback adapters, ESD wriststrap, and software utilities.

    For more information, see the product maintenance and service guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs).

  5. Review and collect the following information:
    1. Review all HPE OneView errors.
    2. Obtain a record of all current ROM settings by running CONREP from Scripting Toolkit for Windows and Linux.
    3. Review the IML.
    4. Review the iLO information on both the Overview and the System Information page.
    5. Review the Diagnostics page.
    6. Use the Active Health System Viewer to download the Active Health System log.

      For more information, see the Active Health System Viewer documentation on the Hewlett Packard Enterprise website (http://www.hpe.com/support/ahsv-docs).

    7. Record survey data.
  6. Disconnect any peripheral devices not required for testing (any devices not necessary to power up HPE Synergy).