Network controller is installed but not working
The network controller is not working.
-
To see if any statuses indicate the source of the issue, check the network controller LEDs.
For LED information, see the network controller documentation or compute module documentation.
- Be sure that no loose connections exist.
-
Be sure that the correct cable type is used for the network speed or that the correct SFP or DAC cable is used.
For dual-port 10 GB network devices, both SFP ports should have the same media (for example, DAC cable or equivalent SFP+ module). Mixing different types of SFP (SR/LR) on a single device is not supported.
- Be sure that the network cable is working by replacing it with a known functional cable.
-
Be sure that a software issue has not caused the failure.
For more information, see the operating system documentation.
-
Be sure the
compute module and operating system support the controller.
For more information, see the product QuickSpecs Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
- Be sure that the controller is enabled in the UEFI System Utilities.
- Be sure the compute module ROM is up to date.
- Be sure that the controller drivers are up to date.
- Be sure that a valid IP address is assigned to the controller and that the configuration settings are correct.