Processor troubleshooting guidelines

Troubleshooting processors on an HPE Synergy Gen9 compute module

CAUTION:

When reducing the compute module to a minimum configuration for troubleshooting, do not remove additional processors unless requested by the Hewlett Packard Enterprise Support Center. Improperly replacing or reseating processors can result in damage to the system board.

Troubleshooting processors on an HPE Synergy Gen10 compute module

CAUTION:

When reducing Gen10 servers or compute modules to a minimum configuration for troubleshooting, do not remove additional processors. Processor and heatsinks are not designated for customer self repair. The processor and heatsink must be removed and replaced by an authorized service provider.

Before performing any troubleshooting steps that involve processors, review the following guidelines:
  • Be sure that only authorized personnel perform the troubleshooting steps that involve installation, removal, or replacement of a processor.
  • Always complete all other troubleshooting procedures before an authorized service provider removes or replaces a processor.