SymptomThe data on the drives is inaccessible.
Cause- The files are corrupt.
- Viruses exist on the
compute module.
- A TPM is installed but not properly enabled on the
compute module.
Action-
Be sure the files are not corrupt. Run the repair utility for the operating system.
-
Be sure no viruses exist on the
compute module. Run a current version of a virus scan utility.
-
When a TPM is installed and is being used with BitLocker, be sure the TPM is enabled in UEFI System Utilities.
See the TPM replacement recovery procedure in the operating system documentation.
-
When migrating encrypted data to a new
compute module, be sure to follow the recovery procedures in the operating system documentation.