Drives are not recognized

Symptom

Drives are not recognized.

Action
  1. Be sure that no power issues exist.
  2. Check to see if a firmware and driver update is required.
  3. Be sure that the drive backplane is cabled properly, if installed.
    For more information, see the compute module maintenance and service guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs).
  4. Check the drive LEDs to be sure that they indicate normal function.

    For compute module-specific drive LED information, see the compute module user guide in the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs).

  5. Be sure that the drive is supported.
    For more information about drives supported by the product, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
  6. Power cycle the compute module. If the drive appears, check the drive firmware for possible updates.
  7. Be sure that the drive bay is not defective by installing the hard drive in another bay.
  8. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and of the same or larger capacity than the original drive.
  9. When using an array controller, be sure that the drive is configured in an array. Run HPE SSA.
    For more information about HPE SSA, see the Hewlett Packard Enterprise website (http://www.hpe.com/servers/ssa).
  10. Be sure that the correct controller drivers are installed.
  11. Be sure that the controller supports the drives being installed.
  12. If the controller supports Smart Array Advanced Pack (SAAP) license keys and the configuration is dual domain, be sure that the SAAP license key is installed.
    For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/saap).
  13. If SAS expanders are used, be sure that the Smart Array controller contains a cache module.
  14. If a storage enclosure is used, be sure that the storage enclosure is powered on.
  15. If a SAS switch is used, be sure that disks are zoned to the server using the Virtual SAS Manager.
    IMPORTANT: The HPE Dynamic Smart Array B140i RAID controller and the AHCI do not support SAS drives.
  16. If the HPE Dynamic Smart Array B140i RAID controller is installed on the compute module, be sure that RAID mode is enabled in UEFI System Utilities.

    For more information, see the UEFI System Utilities user guide for your compute module on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).