Remote troubleshooting tools

Hewlett Packard Enterprise provides several options that help IT administrators troubleshoot a server from remote locations.

HPE iLO

iLO enables the monitoring and controlling of servers from remote locations. iLO management is a powerful tool that provides multiple ways to configure, update, monitor, and repair servers remotely.

For more information about iLO features (which may require a specific iLO license), see the iLO documentation on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ilo-docs).

Active Health System

The HPE Active Health System monitors and records changes in the server hardware and system configuration. The Active Health System assists in diagnosing issues and delivering rapid resolution when server failures occur. The Active Health System log, in conjunction with the system monitoring provided by Agentless Management or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system status, and service alerts for various server components.

Active Health System Viewer (AHSV) is an online tool used to read, diagnose, and resolve server issues quickly using AHS uploaded data. AHSV provides Hewlett Packard Enterprise recommended repair actions based on experience and best practices.

If you are unable to resolve the issues, submit a support case through Hewlett Packard Enterprise Support Center (https://www.hpe.com/support/hpesc).

HPE SIM

HPE SIM offers remote access for event monitoring, maximizing uptime for your server and storage. SIM enables you to remotely monitor fault management and event handling in combination with scripting options for custom configuration of policies. Performance is another key feature of SIM used to analyze environment for performance bottlenecks. For more information about SIM, see the Hewlett Packard Enterprise website (https://www.hpe.com/info/hpsim).

HPE Onboard Administrator (for HPE ProLiant server blades only)

HPE Onboard Administrator and HPE Onboard Administrator Command Line Interface assist Administrators in remotely troubleshooting server blades in the HPE BladeSystem environment. Using the OA CLI, administrators obtain access to all configuration information on each blade bay and interconnect. A standard SHOW ALL command from the OA CLI provides configuration information on the HPE ProLiant c-Class Blade Enclosures. For more information about using the OA CLI and other HPE BladeSystem documentation, see the Hewlett Packard Enterprise website (https://www.hpe.com/info/bladesystem-docs).

Administrators can also generate an OA SHOW ALL report using the guidelines on the Hewlett Packard Enterprise website (https://www.hpe.com/info/OAlog).

Virtual Connect (for HPE ProLiant BL c-Class server blades)

The GUI provides a syslog containing detailed information that might not be reported in VC logs yet. Alternatively, you can access VC through the CLI.

For more information on capturing Healthreport, SHOW ALL, and SupportDump files using VCSU, see the Hewlett Packard Enterprise website (https://www.hpe.com/info/VClog).