Data is inaccessible
The data on the drives is inaccessible.
- The files are corrupt.
- Viruses exist on the server.
- A TPM is installed but not properly enabled on the server.
- Be sure the files are not corrupt. Run the repair utility for the operating system.
- Be sure no viruses exist on the server. Run a current version of a virus scan utility.
- When a TPM is installed and is being used with BitLocker, be sure the TPM is enabled in UEFI System Utilities. See the TPM replacement recovery procedure in the operating system documentation.
- When a TPM is installed, be sure that the TPM is configured for a mode that is compatible with the OS running on the server. Verify that the OS supports the version of TPM installed and configured on the server.
- When a TPM 2.0 is installed, verify that the server is configured for UEFI boot mode.
- When migrating encrypted data to a new server, be sure to follow the recovery procedures in the operating system documentation.