System board and power backplane issues

Symptom

A POST message or an IML message is received indicating an issue with either the system board or the power backplane.

Action
  1. Review all error messages for possible issues with other components and troubleshoot components identified.
  2. Verify that no loose connections exist on the system board or power backplane. It is not necessary to reseat processors.
  3. Remove any components recently added.

    For more information, see the server maintenance and service guide.

  4. Power down and remove all power from the server. Remove the system battery for 10 minutes. Reinstall the battery and power on the server.

    To locate the system battery and for server-specific procedures, see the product documentation on the Hewlett Packard Enterprise website (http://www.hpe.com/info/enterprise-docs).

  5. To default using the BIOS utility (F9), reset the NVRAM. If the system will not boot, then use the System Maintenance Switch, SW6, to reset the NVRAM.
  6. Use the AHSV to read, diagnose, and resolve server issues using AHS uploaded data. AHSV provides Hewlett Packard Enterprise recommended repair actions based on experience and best practices.

    For more information, see the Active Health System Viewer user guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/ahsv-docs).

  7. If the issue persists, open a support case using the Hewlett Packard Enterprise Support Center website (https://www.hpe.com/support/hpesc).

    For more information, see Opening a support case.