Preparing the server for diagnosis
Procedure
-
Be sure the
server is in the proper operating environment with adequate power, air conditioning, and humidity control.
For more information, see the server user guide.
- Record any error messages displayed by the system.
- Remove all CDs, DVD-ROMs, USB drive keys, or SD cards that are not bootable devices.
-
Collect all tools and utilities necessary to troubleshoot the issue. Items you might need include a Torx screwdriver, loopback adapters, ESD wriststrap, and software utilities.
- You must have the appropriate support software installed on the server.
- Hewlett Packard Enterprise recommends that you have access to the server documentation for server-specific information.
-
Determine if the
server will be diagnosed offline or online:
- If you will diagnose the server online, complete steps 6 and 8.
- If you will diagnose the server offline, complete steps 7 and 8.
-
To diagnose the
server online, review and collect the following information:
- Obtain a record of all current ROM settings by running CONREP from Scripting Toolkit for Windows and Linux.
- Review the IML.
- Review the iLO information on both the Overview and the System Information pages.
- Review the Diagnostics page.
- If the OS is operating and the System Management Homepage is installed, then review the operational status from the System Management Homepage.
- Download the Active Health System Log.
For more information, see the Active Health System Viewer user guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/ahsv-docs).
- Record survey data.
-
To diagnose the
server offline, power down the
server and peripheral devices. If possible, always perform an orderly shutdown:
- Exit any applications.
- Exit the operating system.
- Power down the server.
- Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server).