Opening a support case

If the issue persists after following the recommended troubleshooting actions, open a support case using the Hewlett Packard Enterprise Support Center website (https://www.hpe.com/support/hpesc).

Prerequisites

Review the information needed to open a support case.

Procedure
  1. Access the Hewlett Packard Enterprise Support Center website (https://www.hpe.com/support/hpesc).
  2. Select Access Cases.
  3. Sign in with your HPE Passport.
  4. Do one of the following:

    • Enter your contract or warranty ID.

    • To select from a list of your products, click Browse your contract & warranty products.

  5. Click Submit a case.
  6. Enter the requested information, and then click Submit.

    A Hewlett Packard Enterprise Support Center support agent will contact you.