System requests recovery method during a firmware update

Symptom

System requests recovery method during a firmware update.

Action
  1. Always disable BitLocker before updating the firmware.

    If BitLocker is not disabled, the system requests the recovery method selected when BitLocker was configured. Failure to provide the correct recovery password or passwords results in loss of access to all encrypted data.

  2. Update the firmware.

    If BitLocker is configured to measure option ROMs, follow the firmware upgrade steps in "Keeping the system current."

    BitLocker can be configured to measure the following option ROMs:
    • NIC
    • Smart Array storage
    • Standup HBAs
  3. Enable BitLocker after the firmware updates are complete.

    For information on BitLocker, see BitLocker for servers on the Microsoft website at http://technet.microsoft.com/en-us/library/cc732774.aspx.